Please update your browser's security settings.
To maintain the highest security standards, we will be disabling support for browsers using TLS 1.0. Learn more and upgrade your browser here.

1. California Guard Card
2. Annual Training Courses
3. Proprietary Private Security Officer
5. A La Carte - Individual Courses

III.J Handling Difficult People

Price: $30.00


4 Hours (Elective)


Course Description:
      The Handling Difficult People course is designed to provide the learner with an intermediate understanding of human motivation and how it drives behavior. This level of understanding will help the Security Officer interact with various personality types and respond to individuals who are difficult to communicate with. This course also discusses workplace violence and provides the security professional with a high level overview of how to respond should a threat arise. This is a 4-hour elective course that counts towards the 40-hour training requirement for the State of California.
Learning Goals:
  • The officer will be provided with an understanding effective communication with a person displaying unusual behavior. 
  • The officer will be provided with an understanding and working knowledge of the warning signs of a potentially violent person. 
  • The officer will be given practical skills to defuse a potentially violent situation. 
  • The officer will be provided information on recognizing cultural differences that will assist in defusing a problematic situation. 
  • The officer will be provided basic information on how to deal with a hostage situation.

 (ACCESS: 12 months)

III.J Handling Difficult People - 4 hours
$30.00 USD

Purchase Now